Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
Each assistance request you send to us will be replied to within maximum 60 minutes. In case your ticket or e–mail calls for additional assistance from an administrator, we will forward it and leave a comment to let you know that your case is being examined. If you order our Managed Services package, all of the server administration services included there will be performed at a time of your choosing.
A Top–Notch Client Care Service
Should you require any assistance while working with our Hosting Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server on your behalf, do touch base with our help desk support team at any moment through the ticketing system. In addition, if you require assistance managing your dedicated web hosting server, you can order our Managed Services package, which includes weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, data backup disk space, etcetera.
A User–Friendly Help Area
We have provided the Hosting Control Panel with an extensive knowledge base, which features comprehensive explanations of all its features and functionalities. Moreover, we have filmed detailed video tutorials that will further instruct you how to perform a specific action or troubleshoot a regularly encountered issue. The instructional articles and the video tutorials are readily accessible from each section of the Hosting Control Panel through the Help and Videos buttons located in the upper right corner.