Being able to get in touch with your cloud website hosting company when you have any sort of questions or experience any issues is very important and how fast they'll respond and take action could be essential, particularly if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support options are one way to distinguish genuine suppliers from resellers. The latter generally answer just to e-mail messages or support tickets and you may have to wait for a day or maybe more in order to get a response. If the trouble requires a couple of replies, you'll end up losing several days to get a problem resolved. When you use the services of an authentic and reputable website hosting company, you will be in a position to connect with the support team anytime and receive a prompt response no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance without delay, so our cloud website hosting services feature 24/7 support along with various options for communication. If you do not have an account yet, you can easily phone us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up obtaining a service that you can't use effectively. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of suppliers that you can find today, we respond to all of the tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general queries. Our agents will help you select the right plan or offer you information about our servers, to check if the system requirements for your sites are met. When you are an active customer, you will also be able to contact us through email or through our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that when you use any of these two methods of contact, you will get an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. If you have used the website hosting services of other suppliers, even big ones, you'll be able to compare the reply time due to the fact that it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server through us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. When you are a current customer and you want help with a technical issue that requires more time to investigate or resolve, you're able to open a support ticket from your billing account or you will be able to send an e-mail and we'll take care of the trouble and send you a reply within one hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for most issues it takes a maximum of half an hour to get support. Our support service covers the VPS as well as all of the pre-installed software it includes, so in case you'd like to have help with third-party applications, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone when you manage a whole server, so each and every dedicated server that we provide includes 24/7 support with 1-hour response time warranty regardless of the situation. The service is free of cost for all difficulties with your server or the software that was installed from our administrators during the setup, therefore you are able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you could send an email message, and the actual response time for either rarely exceeds 30 mins because we have administrators available 24x7. In case you need general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on three continents or you could take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server plan from your billing Control Panel.