If you have ever had a cloud website hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for many things it's better to speak with a live person on the phone instead of exchange tickets or e-mail messages. If you want to know more about a specific service before you decide to purchase it or when something small has to be done, for instance, it'll be easier and a lot faster to do it live. When you're able to seek the advice of representatives over the phone, it is very likely that you are using the services of a real web hosting provider, not a reseller. The level of support that you'll get on the phone varies between different providers - from standard matters to dedicated tech support. Generally most of the providers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled via electronic mail or tickets.
Phone Support in Cloud Website Hosting
We believe that the option to talk with a live agent is very important, so we have 3 support lines worldwide (UK, USA and Australia) and you're able to contact us over the phone for 14 hours a day. If you consider obtaining one of our cloud website hosting plans, for instance, you will be able to call us and find more about our services before you order so as to make sure that we meet all system requirements for your sites. Following your purchase, you will be able to get in touch with us about all the sales and billing difficulties you may have, or receive any type of general or basic tech info that you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours per day as part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, but for all the billing, general or minor tech issues you can always give us a call and we will help you quickly to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our top-notch cloud platform or you'll be able to get any other general information about our semi-dedicated services. We have local numbers in the USA, Great Britain and Australia plus a global number, therefore you'll be able to call the one which is closer to where you live.