In case you’ve got a site, a problem can always crop up and it doesn’t necessarily need to be related to the hosting service itself. For instance, something could go wrong when you update a web application or some vital content could be edited or deleted by chance. Irrespective of what the essence of the problem may be, you’ll have to contact the respective tech support team and ask them to recover a backup or to help you resolve the problem that you’re encountering. How fast they will do this will determine the period of time that your websites will be inaccessible. For given sites such as community portals or shopping portals, an oft-repeated unreachability can often mean lost clients and cash. Thus, it is of crucial importance that you use the services of a hosting company that offers not only a very good support service, but also a quick one.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our cloud website hosting plans and you have a question or face a certain complication, you can contact us 24x7x365 by posting a technical support ticket or by writing an e-mail and we guarantee that you will get a response in less than sixty minutes. If the issue can be sorted out, we’ll do it before we respond, whilst in case there’s something that you need to do on your end, we will supply you with all the required details – what workable solutions to try, what settings to check, etc. Usually, you’ll obtain a response within no more than 30 minutes, so waiting around for hours on end or even for more than one day to get support is something unthinkable. Our one-hour reply guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care team members will be at your disposal at all times and they’ll respond to any support ticket that you post from the hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed no matter if you’ve got a generic query related to your semi-dedicated server or you stumble upon a predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24/7/365 to attend to any billing, general or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll solve it before we respond to you, which goes to say that you will not have to wait for hours or days while the problem persists. If there is something that you have to do on your end, we’ll give you the needed details – what workable solutions to try, what steps to take, etc.