A live chat is one of the methods of communication provided by some hosting suppliers as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a call with a representative. What's more, if the issue that you have needs some time to be examined and resolved, you'll be able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat support service without spending a dime as long as you have Internet accessibility even when your hosting provider is located in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Website Hosting
As part of the support services that we supply for our cloud website hosting plans
, we've live chat support which is available twenty-four seven, even on holidays. You are able to contact us regardless if you already have an account or not, because we will support you with all sorts of things, ranging from giving you general information about our solutions in case you are not our client yet and you're thinking about purchasing one of the plans, to assisting you with creating an email account in an email client. Part of the problems are more complicated and time-consuming, which means that you'll have to take advantage of the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, which means that whenever you have any kind of questions for our Linux semi-dedicated servers
, you're able to contact our customer support team at any time no matter if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and issues, but we can assist you with a lot of tech questions too. We will help you pick the best plan for your sites in case you don't have an account yet, we can answer all the billing questions or issues you may have or we can assist you with setting up your new email address on your computer or smartphone - all the abovementioned will be done in a timely manner as our live chat service is online all day long, every single day. Any time you need support, you'll be able to talk to an agent and save considerable time.