In case you have purchased a hosting package and you have certain enquiries concerning a given feature/function, or if you’ve experienced some obstacle and you require assistance, you should be able to touch base with the respective customer service team. All web hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, as the best way to handle a problem most often is to send a ticket. This kind of correspondence makes the responses exchanged by both parties easy to follow and allows the help desk staff representatives to escalate the situation in case, for instance, an admin has to get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you have to use at least two different accounts to touch base with the technical support team and to actually administer the hosting space. Incessantly switching between the accounts can be a bore, not to mention the fact that it takes lots of time for the majority of hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our cloud website hosting plans
is not separate from the hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you’ll be able to access it whenever you like with only several mouse clicks, without ever leaving your hosting account. The ticketing system includes a quick-search box, which will help you track down the status of de facto any trouble ticket that you’ve already submitted, if necessary. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to handle a specific issue before you actually submit a ticket. The response time is maximum one hour, which suggests that you can get prompt assistance at any moment and in case our client support staff recommends that you do something within your account, you can do it instantaneously without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated servers
, was built with one aim in mind – that you should be able to manage everything related to your account in one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an inquiry or run into an obstacle, you can get in touch with our client support staff momentarily without having to sign in to another admin dashboard. You can search through your files or check various account settings whilst sending a new ticket or reading the answer to an old one. If you’ve got numerous tickets and you would like to track down a given one, you can use the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply within the hour regardless of the essence of your enquiry or issue.